Privacy Policy

1. Introduction

Built in wardrobes Liverpool (ABN pending) ("we", "us", "our") is committed to protecting your privacy and personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website, contact us, or engage our services.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

Contact details: Name, address, phone number, email address
Property details: Address of the property where services are to be provided
Project details: Room dimensions, design preferences, photos of your space
Payment information: Credit card details, bank account details (processed securely)
Communication records: Emails, phone call notes, messages

Information collected automatically:

Website usage data: Pages visited, time spent on site, referring website
Device information: Browser type, operating system, IP address
Cookies: See Section 8 below for details on cookies

3. How We Use Your Information

We use your personal information to:

Provide quotes and respond to enquiries
Design, manufacture and install your custom wardrobe
Schedule appointments and installations
Process payments and issue invoices
Communicate with you about your order or enquiry
Provide warranty support and after-sales service
Improve our products and services
Send you relevant information about our services (with your consent)
Comply with our legal obligations

4. How We Share Your Information

We may share your personal information with:

Our staff: Designers, installers and administrative staff who need the information to provide our services
Payment processors: Secure third-party payment providers to process transactions
Suppliers: Material suppliers when necessary for your order (limited information only)
Professional advisers: Accountants, lawyers, insurers as required
Government authorities: When required by law (e.g., Australian Taxation Office)

We do not sell, rent or trade your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Our security measures include:

Secure (HTTPS) website connection
Password-protected systems and databases
Restricted access to personal information on a need-to-know basis
Secure disposal of documents containing personal information
Staff training on privacy and data handling

Payment card details are processed through secure, PCI-DSS compliant payment gateways and are not stored on our systems.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Support warranty claims (up to 10 years for completed projects)
Comply with legal and tax obligations (typically 7 years)
Resolve disputes and enforce our agreements

After this period, we securely destroy or de-identify your personal information.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or outdated information
Opt-out: Unsubscribe from marketing communications at any time
Complain: Lodge a complaint if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond to your request within 30 days. There is no charge for making a request or for correcting your information.

8. Cookies and Analytics

Our website uses cookies and similar technologies to:

Remember your preferences
Analyse website traffic and usage patterns
Improve our website and services

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect anonymous information such as the number of visitors, pages visited, and time spent on the site. This data helps us improve our website experience.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly if cookies are disabled.

For more information about how Google uses data, visit Google's Privacy Policy.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, social media platforms, and industry associations). We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a new "last updated" date. We encourage you to review this page periodically.

If we make significant changes that affect how we handle your personal information, we will notify you by email (if we have your email address) or by posting a prominent notice on our website.

11. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy complaint, please contact us:

Phone: (02) 9188 4800
Email: info@builtinwardrobesliverpool.com.au
Address: 3 Flowerdale Rd, Liverpool, NSW 2170

We take all privacy complaints seriously and will respond within 30 days.

12. Office of the Australian Information Commissioner

If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au